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Customer Intelligence Analyst - AEGON

Locatie: The Hague

Job

To accelerate digital transformation and to exploit synergies and international best practices, a brand new Digital Center of Excellence (CoE) is currently being staffed for continental Europe and Asia. The center will facilitate all country units in the region and is organized around the following areas of expertise:

  • Analytics
  • Digital Marketing
  • User Experience
  • Digital Strategy & Business Development

In the Data & Analytics team we will bring together top talents with the experience, skills and knowledge to help our local businesses.
 
As Customer Intelligence Specialist you will analyze data from Aegon globally and external (open) sources. You are leveraging advanced analytical approaches to provide new insights to help the business make better and fact-based decisions. This includes campaign optimization for offline and online, customer value management, pricing, customer journey analytics etc. Here you are at the fore-front of implementing new analytical methods and use-cases.
 
Your insights will provide Aegon a better insights on customers’ need and value. But we can also leverage these insights to better anticipate on fraud. In the Data & Analytics team you work together with intelligence teams from various countries  and different business lines of the organization. In addition, you work with different start-ups of Aegon. You will help build services that assist customers with making financial decisions – wherever, however, and whenever they choose. Your duties will include the following:

  • Online Data Evangelist – Advising on measurements, metrics and reporting processes for digital marketing. Playing a leading and enabling role in equipping the wider organization with the skills required to measure and analyze digital activities
  • Analysis – Identifying Customer pain areas in Consumer Decision Journeys and E-Commerce Conversion cycles and do in-depth analysis to recognize ways of site improvements and optimization. Continuous testing and CRO experiments are a crucial part of this responsibility
  • Reporting and Dashboarding – Identifying the “stories” based on the data and sharing it across the country unit digital teams and your CoE colleagues through reports and dashboards regularly. You play a key role in informing management about the progress of digital transformation across continental Europe en Asia.
  • Tool Ownership – Responsible for managing relationships with the Solution Vendor and working with Procurement team for contract renewals. Consulting for other BUs / Group Websites regarding tool implementation, data consistency etc. Requires interaction with other development agencies in case of special Mini-sites / Campaigns etc
  • You will translate the business needs of the countries into actions to raise sales and service conversion and connect offline data to online web-analytics data
  • You will be responsible for clear communication between the various countries, departments and work closely with the various stakeholders
  • You will develop new ideas and concepts in the field of web analytics, marketing automation and channel performance
  • You will help to grow the capabilities of Aegon Country’s by training others on the job and helping them to implement best practices

In practice, this means that you will make performance of our digital channels measurable and improve this performance together with other specialists in the CoE. You will translate data insights into product specifications and user stories and actively involve our customers and other corporate divisions in performance improvement.

Profile

  • You have a university degree or equivalent, preferably in econometrics or another relevant field
  • You have 2-5 years relevant work experience and are a top-talent in the area of analytics
  • You have experience with Machine Learning techniques (e.g. supervised, unsupervised, self-learning)
  • You have worked with the relevant analytical programming languages and have excellent programming skills (e.g. SQL, R, Python)
  • You know how to technically implement machine learning solutions in a production environment (e.g. data science lab, containers)
  • Having knowledge and experience with big data technology would be great (e.g. Hadoop, Spark, H2O, Amazon)
  • You take the responsibility to translate analytical insights to concrete business initiatives
  • You are enthusiastically ambitious and you want to help transform our company into a leading, client-oriented financial services organisation
  • You take responsibility for the opportunities and threats you identify in the market
  • You are a flexible, innovative team player who handles stress well
  • Candidates are required to be fluent in English. Speaking multiple languages is considered an advantage

The CoE is leading in the way-of-working over the regions, including KPI’s and tooling. Next to that the team will support countries in reaching their sales & service goals via the various digital channels. We look forward to meet with a Customer Intelligence Specialist, who has experience in Machine Learning techniques. Candidate will report directly to the Head of Data & Analytics of the CoE.

Aanbod

Aegon aims to be an employer of choice in the financial services industry. As a global company, we offer excellent terms of employment, a very diverse and inspiring work environment, and development opportunities. Moreover we offer:

  • A competitive salary.
  • A good work/life balance including a minimum of 25 vacation days.
  • A commuting allowance.
  • An excellent pension plan and discounts on Aegon products.

Interested?

Are you interested in joining Aegon Center of Excellence? We look forward to receiving your resume and motivation letter, please send in your application via the “Apply” button. For more information about the role, please contact Tim Blok, Recruiter at 06-12360106 or by mail tim.blok@aegon.nl.

Over Aegon

Are you interested in a dynamic and high impact opportunity, within the industry that is probably amongst the most challenged by transformation? The global financial services industry is challenged these days as never before. Technological and global economic developments change the way how we operate our business and how we connect with our customers.
 
As a global provider of financial solutions - operating in more than 20 countries in the US, Europe and Asia - we have an important social role to play. We are involved in many impactful events in the lives of millions of customers. People around the world entrust us their money in order to protect their families, health and homes and to save and invest for a stable income in retirement.
 
In this environment Aegon has to continuously anticipate by reinventing our business model. Digital transformation is a crucial pillar of our global corporate strategy. All our businesses need to adapt to the digital world that evolves at such a high pace. Aegon has invested heavily in digital over the past years. Digital first businesses have been built and acquired. Some of our most notable innovations include our online bank Knab and, in the UK, the multi-award winning Aegon Retirement Choices platform was the first to combine an adviser platform with a ‘work place savings’ platform.

Location:

The Hague

Information and application:

Apply:

Please send your application for Customer Intelligence Analyst at AEGON in The Hague including your CV via our website.

Job posted

21 juli 2018
Apply Now

More information:

contactpersoon
 
Contact:
Tim Blok
Recruiter
m. 06-12360106
E-mail

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Carrière als Big Data specialist

Onze (digitale) wereld is steeds meer data gedreven. Door verschillende databronnen te combineren en gebruik te maken van slimme algoritmen, kunnen voorheen onzichtbare verbanden worden blootgelegd, waarbij het niet alleen draait om data volume, maar ook om een specifieke manier van denken. De vraag naar Big data specialisten is groot en zal verder toenemen.

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Nienke Smit
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Pieter Lammers
Pieter Lammers
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